Head of Payments

We are seeking a Head of Payments to join our Operations team 🌟

We could go on and on about our dedication and passion for online gaming, our decades of experience in the online casino business, we could tell you about how trustworthy we are, our reputation is spotless, that you'll feel safe and challenged with us. Then again, trust is something earned and we'll show ourselves to be worthy of your trust.

So go on then! See how you can roll with us! 👇

You'll be responsible for:

• Develop and execute the payments product strategy in alignment with overall business objectives such as a new market or new brand.
• Build and maintain tools and reporting to monitor and improve payments performance metrics such as acceptance rates and chargeback ratios, implementing strategies to improve KPIs.
• Manage relationships with payment service providers, negotiating contracts and terms to optimize payment processing efficiency and cost-effectiveness.
• Conduct market research and analysis to identify payment trends, customer preferences, and competitor offerings.
• Continuous analysis and optimization of payment method acceptance rates.
• Communicate with payment providers to understand any changes required to maximize acceptance rate.
• Collaborate with cross-functional teams including finance, compliance, and marketing to ensure seamless integration and functionality of payment products.
• Provide regular updates and reports to senior management on payment product performance and payments roadmap.
• Collaborate with VIP & Customer Support teams to address payment-related issues and improve customer satisfaction.
• Responsible for onboarding new payment providers and overseeing the process from initial negotiations to going live.
• Maintain a list of bugs/outages related to payments.
• Coordinate with the Risk Fraud & Payments to develop operational procedures related to payment providers and payment fraud.
• Take lead on the integration of any new payment methods whether it be a direct integration or via a gateway.
• Responsible for the cashier including its performance.
• Lead testing and quality assurance efforts for payment products.
• Work closely with the Finance team to ensure that settlements are received in a timely and efficient manner and as per agreement.
• Other duties and ad hoc requests as required by the business.

You’ll need to have:

•  3+ years of experience in iGaming payment product roles.
• Strong verbal and written communication.
• Strong organizational abilities to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Exceptional analytical abilities in tackling complex payment-related issues efficiently.
• Proficiency with payment processing systems. Previous experience with PIQ/Worldline will be considered as an asset.
• Ability to work independently and collaboratively.

Don't meet every requirement? No worries! We encourage you to apply, as you might be the right candidate for other roles.