CRM Coordinator

We are seeking for a CRM Coordinator  to join our team 🌟

We could go on and on about our dedication and passion for online gaming, our decades of experience in the online casino business, we could tell you about how trustworthy we are, our reputation is spotless, that you'll feel safe and challenged with us. Then again, trust is something earned and we'll show ourselves to be worthy of your trust.

So go on then! See how you can roll with us! 👇

You'll be responsible for:

• Coordinate and set up Rewards-related campaigns & communications across multiple brands, markets, product verticals and customer segments, as briefed by manager or other stakeholders.

• Brief in design/content/data/product requirements to the respective teams, ensuring the overall smooth running, accuracy and high level of quality of the delivered assets and product releases.

• Set up all the necessary components of the communications plans & rewards mechanics in their respective back offices.

• Gain a solid understanding of our Rewards products & collaborate with other stakeholder on determining required improvements and user acceptance testing product releases.

• Implement A/B testing strategies on an ongoing basis, to ensure that optimization of player engagement and cost remains at the heart of all communications & rewards.

• Ensure that relevant stakeholders have visibility of existing or future Rewards product releases and promotions, as well as their impact on KPIs.

• Support the wider Retention Team in the implementation of new technologies, processes or testing methodologies.

• Collaborate with wider Retention Team and other departments for the ongoing improvement of Rewards tools and processes.
  

You’ll need to have:

• At least 1 years’ experience in a relevant iGaming CRM/Retention/Rewards role

• Experience with Reward mechanics: tournaments, loyalty systems, bonuses, free rounds, free bets, etc

• Experience with Slots & Live Casino required, Sportsbook is a plus

• Strong organisational skills and the ability to be self-sufficient and multi-task

• Meticulous attention to detail, excellent time management and organisational skills

• Strong team player

• Fluent in English with excellent written and verbal communication skills

What We Offer: 🎁

• Competitive salary based on experience and skills.

• Growth opportunities and career development.

• Hybrid work model, offering flexibility between remote and office-based work.

• Daily lunch provided at the office.

• Comprehensive health insurance coverage.

• Home office budget to support remote working.

• Fantastic office location with modern amenities.

• Regular company events to foster team spirit.

• On-site parking for employees.

Don't meet every requirement? No worries! We encourage you to apply, as you might be the right candidate for other roles.