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Player Support Ambassador - Finnish Speaking

  • Hybrid
    • Malta, Birkirkara, Malta
  • Operations

Job description

We are seeking a Customer Support Agent - Finnish Speaking to join our Operations team 🌟

We could go on and on about our dedication and passion for online gaming, our decades of experience in the online casino business, we could tell you about how trustworthy we are, our reputation is spotless, that you'll feel safe and challenged with us. Then again, trust is something earned and we'll show ourselves to be worthy of your trust.

Job Overview

The Customer Support Agent will act as the primary contact for our players, handling inquiries and troubleshooting issues related to gameplay, accounts, and technical problems. They will provide support through various channels (chat, email), ensuring player satisfaction and helping to maintain a positive gaming experience.

You'll be responsible for:

  • Dealing with customers via chat and email

  • Providing a high level of service ensuring player satisfaction

  • Working closely with other departments

  • Identify innovative practices to improve customer service

  • Work closely with the rest of the team

  • Reviewing basic KYC documents

  • Providing insight into customer feedback

  • Hitting targets and SLAs

  • Ad hoc tasks as required by management

Job requirements

You’ll need to have:

  • Fluency in English 

  • Able to multi-task and work under pressure

  • Has problem–solving skills

  • Easy to adapt and learns quickly

  • Willing to work on shift

  • People’s person

  • Strong communication skills

  • Worked with different CRM tools

  • Can-do attitude

  • Customer service experience and/or exposure to Igaming will be considered an advantage

What We Offer: 🎁

  • Competitive salary based on experience and skills.

  • Growth opportunities and career development.

  • Hybrid work model, offering flexibility between remote and office-based work.

  • Daily lunch provided at the office.

  • Comprehensive health insurance coverage.

  • Home office budget to support remote working.

  • Fantastic office location with modern amenities.

  • Employee Assistance Programme for employee’s wellbeing.

  • Regular company events to foster team spirit.

  • On-site parking for employees.


or

Hybrid
  • Malta, Birkirkara, Malta
Operations