
Player Support Ambassador - Finnish Speaking
- Hybrid
- Malta, Birkirkara, Malta
- Operations
Job description
We are seeking a Customer Support Agent - Finnish Speaking to join our Operations team 🌟
We could go on and on about our dedication and passion for online gaming, our decades of experience in the online casino business, we could tell you about how trustworthy we are, our reputation is spotless, that you'll feel safe and challenged with us. Then again, trust is something earned and we'll show ourselves to be worthy of your trust.
Job Overview
The Customer Support Agent will act as the primary contact for our players, handling inquiries and troubleshooting issues related to gameplay, accounts, and technical problems. They will provide support through various channels (chat, email), ensuring player satisfaction and helping to maintain a positive gaming experience.
You'll be responsible for:
Dealing with customers via chat and email
Providing a high level of service ensuring player satisfaction
Working closely with other departments
Identify innovative practices to improve customer service
Work closely with the rest of the team
Reviewing basic KYC documents
Providing insight into customer feedback
Hitting targets and SLAs
Ad hoc tasks as required by management
Job requirements
You’ll need to have:
Fluency in English
Able to multi-task and work under pressure
Has problem–solving skills
Easy to adapt and learns quickly
Willing to work on shift
People’s person
Strong communication skills
Worked with different CRM tools
Can-do attitude
Customer service experience and/or exposure to Igaming will be considered an advantage
What We Offer: 🎁
Competitive salary based on experience and skills.
Growth opportunities and career development.
Hybrid work model, offering flexibility between remote and office-based work.
Daily lunch provided at the office.
Comprehensive health insurance coverage.
Home office budget to support remote working.
Fantastic office location with modern amenities.
Employee Assistance Programme for employee’s wellbeing.
Regular company events to foster team spirit.
On-site parking for employees.
or
- Malta, Birkirkara, Malta
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