QA Analyst

We are seeking a QA Analyst to join our team our Operations team 🌟

We could go on and on about our dedication and passion for online gaming, our decades of experience in the online casino business, we could tell you about how trustworthy we are, our reputation is spotless, that you'll feel safe and challenged with us. Then again, trust is something earned and we'll show ourselves to be worthy of your trust.

So go on then! See how you can roll with us! 👇

High Roller is powered by HappyHour.io, a seed and early-stage accelerator within the iGaming industry. Working with brilliant people on novel ideas, happyhour helps shape them and grow them, into meaningful stories at an epic scale.

You'll be responsible for:

• Responsible to QA Customer Support & VIP team communication to ensure performance and service are up to the business’ standards

• Setting up QA structure and procedures

• Identifying performance gaps within operations

• Suggesting improvement in processes

• Tracking performance and providing feedback to the relevant team leaders

• Presenting QA trends and analysis to management

• Reviewing players accounts to identify ways of making our product more appealing

• Any other ad-hoc tasks as requested by management

You’ll need to have:

• Excellent analytical skills

• Adaptable and approachable

• Have excellent communication & presentation skills

• High level of spoken and written English

• Works independently but must also be a team player

• Highly organized and great time management skills

• Ability to meet deadlines

• Knowledgeable of the igaming industry. Experience in QA within the industry in relation to customer support / VIP will be considered an asset

Don't meet every requirement? No worries! We encourage you to apply, as you might be the right candidate for other roles.